Identifying top talent is our primary focus. We prioritize high-quality recruitment efforts globally and partner closely with local universities. Candidates undergo rigorous English fluency screening and comprehensive skills assessments. Only the top 4% of applicants are accepted into our global talent network.
All our remote employees are required to speak English fluently as a primary step in our screening process. This ensures they can effectively communicate with our clients and our clients' customers.
New hires are trained in the core aspects of our business, covering industry-specific terms, workflows, and phone etiquette. They engage in simulated calls and receive cyber and security training, along with instruction on empathy and negotiation skills. Our training program is highly valued by clients for enhancing the onboarding experience. We also encourage our clients to provide the same level of training as they would for any in-house employee.
Your remote employee is committed exclusively to your office, ensuring seamless integration into your team and company culture. We encourage our clients to treat them like any other valued team member in your office.
Full-time means a standard 40-hour work week, Monday through Friday, just like in-house employees’ schedule.
Remote employees work hours that align with your business needs, typically from 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM, adjusted as necessary for different time zones.
Yes, your remote employee can work part-time, with a minimum of 20 hours per week.
Remote employees have the option to work overtime or on weekends at their discretion, like in-house employees. They will receive an additional hourly fee for this work, subject to local labor laws.
Hireoid has dedicated office spaces in major cities where our remote employees reside. This ensures a secure, distraction-free environment for work and fosters mentoring among employees serving similar customers. For those working from home, we ensure they have a dedicated and secure workspace equipped with necessary technology for privacy and productivity.
Our remote employees use VoIP to make and receive calls using a broadband internet connection, using local area phone numbers that appear as your practice on caller IDs. This allows them to handle calls as if they were at your reception desk.
We supply our employees with all necessary equipment, ensuring they have everything they need. This includes business-specific anti-virus software, malware protection, 100% encryption, and other security features to safeguard against potential hacks. You don't need to worry about a thing.
We've implemented multiple security measures to safeguard data, crucial for maintaining compliance. Our security measures are categorized into legal protection, employee training, equipment, workspaces, and data/systems.
Your remote employees are trained to utilize various communication methods, including phone calls, texts, emails, and video conferencing, based on personal preference.
Expanding your global team doesn't mean compromising confidentiality. Our remote employees are required to sign a Non-disclosure Agreement (NDA), protecting sensitive information. NDAs specify what information is confidential and provide legal recourse if proprietary data is shared. Our team works in PCI compliant offices without electronics or paper at their workstations.
We've developed a flexible vacation policy that respects local laws and cultural traditions in our remote employees' countries. This policy allows us to accommodate our clients business needs by swapping holidays between countries when necessary. By planning ahead, we can address conflicts and find suitable solutions early on.
Sick leave policies vary by country based on local labor laws. Employees must provide a doctor's note for each day taken off. We provide refunds to clients for remote employees requiring more than five days off due to illness or else we provide an alternative resource.
Since our remote employees are not located within the client's country, local labor laws and employment protections do not apply to them. This means you do not have legal liability for the remote employee.
We manage all benefits for your remote employees, covering health, fuel allowance (for those in our integrated staffing model), and life insurance.
We handle payroll and payments, freeing you to focus on running your business without the hassle of administrative tasks.
Identifying top talent is our primary focus. We prioritize high-quality recruitment efforts globally and partner closely with local universities. Candidates undergo rigorous English fluency screening and comprehensive skills assessments. Only the top 4% of applicants are accepted into our global talent network.
All our remote employees are required to speak English fluently as a primary step in our screening process. This ensures they can effectively communicate with our clients and our clients' customers.
New hires are trained in the core aspects of our business, covering industry-specific terms, workflows, and phone etiquette. They engage in simulated calls and receive cyber and security training, along with instruction on empathy and negotiation skills. Our training program is highly valued by clients for enhancing the onboarding experience. We also encourage our clients to provide the same level of training as they would for any in-house employee.
Your remote employee is committed exclusively to your office, ensuring seamless integration into your team and company culture. We encourage our clients to treat them like any other valued team member in your office.
Full-time means a standard 40-hour work week, Monday through Friday, just like in-house employees’ schedule.
Remote employees work hours that align with your business needs, typically from 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM, adjusted as necessary for different time zones.
Yes, your remote employee can work part-time, with a minimum of 20 hours per week.
Remote employees have the option to work overtime or on weekends at their discretion, like in-house employees. They will receive an additional hourly fee for this work, subject to local labor laws.
Hireoid has dedicated office spaces in major cities where our remote employees reside. This ensures a secure, distraction-free environment for work and fosters mentoring among employees serving similar customers. For those working from home, we ensure they have a dedicated and secure workspace equipped with necessary technology for privacy and productivity.
Our remote employees use VoIP to make and receive calls using a broadband internet connection, using local area phone numbers that appear as your practice on caller IDs. This allows them to handle calls as if they were at your reception desk.
We supply our employees with all necessary equipment, ensuring they have everything they need. This includes business-specific anti-virus software, malware protection, 100% encryption, and other security features to safeguard against potential hacks. You don't need to worry about a thing.
We've implemented multiple security measures to safeguard data, crucial for maintaining compliance. Our security measures are categorized into legal protection, employee training, equipment, workspaces, and data/systems.
Your remote employees are trained to utilize various communication methods, including phone calls, texts, emails, and video conferencing, based on personal preference.
Expanding your global team doesn't mean compromising confidentiality. Our remote employees are required to sign a Non-disclosure Agreement (NDA), protecting sensitive information. NDAs specify what information is confidential and provide legal recourse if proprietary data is shared. Our team works in PCI compliant offices without electronics or paper at their workstations.
We've developed a flexible vacation policy that respects local laws and cultural traditions in our remote employees' countries. This policy allows us to accommodate our clients business needs by swapping holidays between countries when necessary. By planning ahead, we can address conflicts and find suitable solutions early on.
Sick leave policies vary by country based on local labor laws. Employees must provide a doctor's note for each day taken off. We provide refunds to clients for remote employees requiring more than five days off due to illness or else we provide an alternative resource.
Since our remote employees are not located within the client's country, local labor laws and employment protections do not apply to them. This means you do not have legal liability for the remote employee.
We manage all benefits for your remote employees, covering health, fuel allowance (for those in our integrated staffing model), and life insurance.
We handle payroll and payments, freeing you to focus on running your business without the hassle of administrative tasks.
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